Building a Kinder World: How Sanas is Revolutionizing Communication
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Every night at 9 PM, Divina walks into her office—a glittering landmark in Cabanatuan city. Once a nursing student, she turned to the contact center industry when healthcare jobs were scarce—one of the few sectors offering financial independence and stability. For many like her, these offices symbolize opportunity and a better future—prospects that seemed out of reach a generation ago. Yet, for all its promise, this opportunity often comes at a cost.
Her customers on the other end of the line are often stressed or frustrated, eager to resolve pressing issues. If Divina’s accent feels unfamiliar, their annoyance can escalate into harsh words. Last year alone, 43% of U.S. customers admitted to raising their voices or yelling during such interactions.
But there’s hope. By embracing innovative solutions, we can create a world where opportunity doesn’t come at the expense of dignity and respect. After all, we share a universal desire for kindness and understanding, whether as agents or customers.
How Sanas is Making a Difference
Sanas is turning this vision into reality. As the world’s first Real-Time Speech Understanding Platform, it harnesses Neural Network technologies to bridge language and cultural gaps through real-time accent translation.
For agents like Divina in Phillippines, Sanas has been transformative: “With Sanas, I can communicate fluently without worrying if the customer understands me.” This confidence reduces stress and improves interactions, while Sanas’s noise cancellation technology ensures clear audio in bustling environments, minimizing miscommunications.
The Impact of Sanas
Bridging Language Barriers and Improving Interactions
Sanas is changing lives in customer care worldwide. With real-time accent translation, agents report fewer instances of verbal abuse, and businesses see up to 20% increase in customer satisfaction.
Advancing Careers
Sanas enhances agents’ language proficiency, moving them up the Common European Framework of Reference for Languages (CEFR) from A1/A2 to C1/C2 levels. These skills translate to better career opportunities and higher earning potential, with agents seeing a 17% revenue increase per agent on average, according to Frost & Sullivan.
Promoting Inclusion and Economic Growth
Sanas empowers people like Divina to stay closer to family by expanding opportunities in smaller cities. Over half of new Filipino BPO jobs are now created in provinces, providing economic uplift in underserved areas. In fact, technologies like Sanas have helped lift 25% of Transcom employees in the Philippines out of poverty.
Creating a Kinder World, One Call at a Time
Effective communication can bridge gaps, foster understanding, and create a kinder world. Sanas is leading this transformation by empowering agents and organizations to have clear, inclusive conversations without compromising linguistic identity.
Join us in revolutionizing the contact center experience. Together, we can build a more inclusive, connected world—one conversation at a time.
Deliver Exceptional Customer Experiences with Real-time Accent Translation
