Why Sanas is the Better Choice for Contact Centers and Enterprises
Sanas isn’t just another noise cancellation tool—it’s a game-changer for contact centers and enterprises, combining real-time noise cancellation and accent translation to eliminate communication barriers. While most solutions focus on either clarity or comprehension, Sanas does both, ensuring seamless conversations between agents and customers worldwide.
Designed specifically for high-volume customer interactions, Sanas enhances call clarity, reduces misunderstandings, and improves customer satisfaction—all while being forever free. Here’s why Sanas is the best choice for businesses looking to optimize communication and scale effortlessly.
1. Real-Time Noise Cancellation & Accent Translation for High-Volume Calls
Sanas is designed specifically for real-time communication in environments where background noise is highly dynamic and unpredictable. In a contact center, agents often need to communicate clearly in noisy settings, such as crowded offices, open-plan spaces, or busy call floors. Sanas provides adaptive noise cancellation that effectively filters out distractions, while real-time accent translation ensures agents are easily understood by customers, eliminating communication friction and improving comprehension.
2. Free, Forever Pricing Model
One of the most significant benefits of Sanas for contact centers and enterprise businesses is its forever-free pricing model for Noise Cancellation. Businesses can integrate and scale Sanas across hundreds or even thousands of agents without worrying about ongoing licensing fees or subscription costs. This is especially important for large-scale operations, where budgeting for software costs can be a significant challenge.
3. Designed for Enterprise Communication Tools
Sanas is designed to integrate seamlessly with business communication platforms that are widely used in contact centers, such as Microsoft Teams, and other cloud-based communication tools. It works efficiently within the enterprise IT ecosystem, providing a smooth user experience without requiring significant additional configuration.
4. Enhanced Call Clarity & Customer Interactions
Sanas provides exceptional clarity in voice calls by effectively isolating the speaker’s voice from background noise and adjusting accents to a more neutral or preferred style. This ensures that customers experience professional and seamless communication, reducing misunderstandings and increasing overall satisfaction. Agents can focus on delivering great service without worrying about noise distractions or being misheard due to accent differences.
5. Scalability for Large Teams
Sanas is optimized for enterprise-level scaling. With its lightweight, cloud-based architecture, Sanas can easily support large teams without introducing delays or requiring heavy system resources. This makes it a good choice for contact centers where agents might be working across various locations (onsite or remote) and need a scalable solution for both noise cancellation and accent translation.
6. Customizable for Business Needs
Sanas is customizable and can be tailored to meet specific business needs in contact centers. Whether it’s adjusting how much noise reduction is applied, fine-tuning voice clarity, or choosing the preferred accent for customer interactions, Sanas offers a high degree of flexibility, which is crucial for different team requirements and business environments.
7. Focus on Customer Service Applications
Sanas is specifically built with customer service interactions in mind. This means it prioritizes voice clarity, real-time noise elimination, and accent translation to improve agent confidence and customer experience. It’s perfect for industries such as retail, finance, healthcare, and telecoms, where effective communication is key.
8. Continuous Improvement with AI
Sanas continuously improves through AI-driven learning, adjusting to new types of noise and evolving accent patterns to ensure its performance remains high in ever-changing environments. In contact centers where noise conditions fluctuate and linguistic diversity is high, this ability to adapt in real-time is crucial.
9. Bridging Global Communication Gaps with Accent Translation
Sanas’s Accent Translation feature modifies and translates accents in real-time, making global communication effortless. This is especially valuable in regions like India and the Philippines, where agents often engage with customers from different linguistic backgrounds. By bridging the accent gap, Sanas ensures both agents and customers communicate effectively, reducing misunderstandings and improving customer interactions.
Why Sanas Stands Out
The ability to adjust accents while also eliminating background noise makes Sanas the most comprehensive solution for contact centers. With Accent Translation in 480+ dialects, Sanas eliminates the friction of understanding diverse accents, ensuring customer conversations are clear and productive.
Use Case
A contact center in the Philippines used Sanas Accent Translation to eliminate agents' accents for U.S.-based customers while simultaneously removing background noise. This led to fewer repeated questions, shorter call times, and significantly higher customer satisfaction scores.
Conclusion
Sanas is the ideal solution for contact centers and enterprise businesses due to its free, forever pricing model, real-time noise cancellation, seamless integration with business communication tools, and scalability. Its focus on both clarity and adaptability in customer interactions makes it a powerful tool for improving communication, reducing operational costs, and enhancing customer experience.
With the added power of Accent Translation, Sanas takes communication optimization even further—bridging linguistic gaps, improving comprehension, and ensuring seamless conversations across global teams and customers.
Sanas' specialized features and free pricing make it the superior choice for large-scale enterprises and high-volume contact centers.
