Book Demo
Book Demo
Our products
  • Break communication barriers with real-time Accent Translation.
  • Noise cancellation technology with high-grade security ensures every communication is crystal clear.
  • Operating in over 200 territories
Who we serve
  • Hire talent, not accent. Enable new levels of cost performance while improving CSAT.
  • Get the confidence and tools you need to offshore in emerging territories
Hear from our customers and agents
  • Discover how Sanas is driving business growth.
  • Sanas is changing lives.
  • Hear the magic of Sanas Accent Translation - straight from our agents.
Resources
  • A hub for all things speech understanding technology and more
  • Explore the latest news, product launches, insights and more
Company
  • Breaking barriers one conversation ‍at a time
  • Join us and help change lives with AI that enhances, never replaces, humans.
  • At Sanas, privacy and security are top priorities.
UPS

UPS and Sanas deliver a seamless customer experience

Logistics

The UPS story

This 117-year-old American multinational shipping and receiving and supply chain management company aimed to enhance its customer support experience, with the objective of improving customer satisfaction and resolution metrics.
 

The Challenge

UPS contact centers faced accent-related communication barriers that disrupted customer interactions, affected the customer experience, and impacted revenue. To overcome these challenges, UPS needed a solution that would improve clarity, streamline conversations, and empower agents to perform at their best.


 

The Solution

Sanas' AI-powered accent translation technology transformed UPS support agents into more effective communicators. By enabling crystal-clear conversations, Sanas helped UPS significantly improve resolution metrics, enhance customer satisfaction, and drive better business outcomes.


 

The Impact

  • 18% better FCR
  • 17% improved LTR
  • 22% reduced AHT
“Sanas is a good blend of AI playing its part and humans playing their part, and it's the blend that creates the magic for our customers.”
Gaurav Tendulkar | Operations Director, UPS
About UPS

UPS is the largest and most trusted global shipping and logistics company.

ups.com

Industry Logistics
Founded1907
Size500,000+
Using Sanas since2024

Get in touch

Please fill out this form and a Sanas team member will reach out soon!