DoorDash sees 40% Boost in Sales with Sanas

The Challenge

As one of the fastest-growing food ordering platforms in the U.S., DoorDash continuously expands its restaurant partnerships. However, its contact center agents faced challenges managing the increasing diversity and volume of menu items while ensuring quick and seamless order completion.

The Solution

By using Sanas’s accent translation technology, offshore agents successfully enhanced communication with consumers, leading to a notable increase in placed orders. This improvement eliminated the need for consumer requests for clarification, repetition, or transfers. 

The Impact 

• 40% boost in sales for restaurants
• 70% reduction in costly call transfers