Technology That Empowers: How Clear Communication Became a Lifeline

For many veterans, coming home isn’t the victory it should be. The transition to civilian life is often riddled with unseen battles—mental health struggles, complex healthcare systems, and bureaucratic roadblocks. The numbers paint a sobering picture: 17 veterans die by suicide every day, and more than 18 million disabled veterans live in the U.S., many struggling to access the support they need.

Trajector exists to change that. By developing essential medical evidence, they help veterans access the disability benefits they rightfully deserve. But before a claim is filed or a case is built, there’s an even more crucial first step—human connection. And for thousands of veterans, that connection begins with a voice on the other end of the line.

The Agents on the Frontlines of Care

Behind every veteran seeking help, a trained agent is there, guiding them through the process. These agents do more than answer calls; they listen, empathize, and advocate. The conversations they have can be life-changing—and sometimes, life-saving.

Pamela, an agent at Trajector, knows this all too well. One day, she answered a call from a veteran in crisis. He had reached a breaking point, struggling with the weight of his experiences, and was contemplating ending his life.

We can only imagine what must have gone through Pamela’s mind. The pressure, the fear, the responsibility. But she didn’t waver. She listened. She reassured. She reminded him that he was not alone.

Her voice, steady and compassionate, became a lifeline. By the time the call ended, that single conversation had made a difference in a way few ever could.

The Right Words, Heard at the Right Time

In moments like these, every word matters. A misheard sentence, a request to repeat something, or a moment of hesitation can disrupt the fragile trust being built.

"With Sanas on, I could turn the situation around, because the customer could hear the sincerity in my voice." - Pamela

Pamela knew that none of her words would have mattered if the veteran couldn’t understand her. Fortunately, Sanas was there, ensuring that her voice was clear, her words were easy to grasp, and her sincerity shone through—not just the sound of her accent.

That clarity made all the difference. What could have been a disconnected, frustrating experience turned into a moment of trust and hope.

"Accent is not the problem when you solve the issue on the call. But when you don’t solve it, accent also becomes a problem. Why add that to your client experience?" — Ashish Bisaria, President & COO, Trajector

Scaling Care Without Losing Human Connection

Trajector serves 125,000 disabled veterans, ensuring they receive the benefits and medical support they deserve. But they know the need is far greater—there are millions more veterans in need of assistance.

To scale their impact, Trajector has built a global team, hiring skilled agents from India, Latin America, and the Philippines. These agents bring the expertise and empathy needed to support veterans, but communication barriers—accents, background noise, and misheard words—can slow down calls, increase frustration, and impact service quality.

This is where Sanas becomes a quiet yet powerful enabler. By translating accents in real-time and canceling out background noise, Sanas ensures that communication isn’t a barrier to care. Because in conversations like these, every second spent repeating a sentence is a second lost in saving a life.

"We are talking to people who have PTSD. The last thing we want to do is complicate that or create distance by introducing technology. Human-to-human conversation will not disappear." — Ashish Bisaria

By combining technology with human empathy, Trajector is expanding faster, hiring the best agents regardless of location, and delivering the compassionate care veterans need—clearly and effectively.

A Small Shift, A Huge Impact

Pamela’s skill, compassion, and quick thinking saved that veteran’s life. And technology ensured that nothing got in the way of that connection.

Every conversation with a veteran seeking help is an opportunity—to provide comfort, to offer guidance, to remind them they are not alone. The agents who do this work daily deserve every tool that allows them to be heard and understood.

This is where human empathy and AI-driven technology intersect to create meaningful change. Because in a moment of crisis, no one should feel like they’re talking into the void.

Sometimes, all it takes is one clear conversation to transform everything. And that’s the kind of impact that truly matters.